Troubleshoot website ownership transfers

Most website ownership transfers are completed within a few minutes. If a transfer cannot be completed, this guide explains the most common causes and how to resolve them.

I did not receive the ownership transfer verification email

If you started an ownership transfer but did not receive the verification email:

Check your Spam or Junk folder.
Confirm that you are signed in to the correct Art Schema account.
Wait a few minutes for email delivery.
Request a new verification code if the previous one expires.

The recipient did not receive the invitation

If the recipient cannot find the ownership transfer invitation:

Verify that the email address is correct.
Ask the recipient to check their Spam or Junk folder.
Cancel the pending transfer and create a new one if necessary.

The verification code has expired

Verification codes are valid for a limited period of time.

If your verification code expires before it is confirmed, start the ownership transfer process again and request a new verification code.

The ownership transfer invitation has expired

If the invitation expires before it is accepted, ownership does not change.

The current website owner can create a new ownership transfer request at any time.

I accepted the invitation but ownership did not change

Make sure that:

You accepted the invitation while signed in to the correct Art Schema account.
The invitation had not already expired.
The transfer had not been cancelled before you accepted it.

If the problem continues, ask the current website owner to create a new ownership transfer request.

I transferred ownership to the wrong person

If the transfer has not yet been accepted, cancel the pending ownership transfer immediately.

If the recipient has already accepted the transfer, the new website owner must start a new ownership transfer to return ownership to the appropriate person.

Can I stop a completed ownership transfer?

No.

Once an ownership transfer has been accepted, it is complete and cannot be cancelled. Ownership can only be changed by creating a new ownership transfer.

The website is working normally, but ownership has not changed

This usually means that the ownership transfer is still pending.

The current owner remains responsible for the website until the recipient accepts the invitation.

Need additional help?

If you are unable to complete an ownership transfer after following the recommendations in this article, contact Art Schema Support and include as much information as possible about the issue, including the website name and the steps that led to the problem.

Understand website ownership
Transfer website ownership
Accept a website ownership transfer
Cancel a website ownership transfer
Website ownership transfer FAQ